FAQ_topone dropshipping

01

Payment

1. What are the payment methods currently supported by Toponedropshipping?

The current payment methods supported by Toponedropshipping include Bank Transfer (Telegraphic Transfer), PayPal, Payoneer, and Boleto Bancário.
2. Where can I check the successful payment record of Toponedropshipping?

The successful record of Toponedropshipping payment can be checked on the order page or checked with Toponedropshipping's customer service team.
3. How long will it take for the store backend recharge to be credited to the account?

Store credits will be applied within 24 hours.
4. Regarding exchange rates?

Toponedropshipping will update the exchange rate before 9am Beijing Standard Time every week. The exchange rate (mid-rate) is synchronized with Bank of China (BOC).
5. Toponedropshipping invoice issuance process?

You can go to the order page, select the invoice issuance service, and the system will issue an invoice for you within 24 hours.
6. Do you provide services to extend payment terms?

Toponedropshipping can provide extended payment terms for customers with good credit.

02

1. What is the logistics transportation time for Toponedropshipping products?

99% of products on the Toponedropshipping platform have a logistics transit time of 8-12 days.
2. What are the products that cannot be shipped?

Products that cannot be shipped include flammable and explosive materials, highly corrosive materials, hazardous chemicals, etc.
3. Scope, transportation requirements, and transportation time of special items?

Special items include valuable jewelry, electronic products, and digital devices. During transportation, it must be tightly packaged and labeled accordingly. Due to strict inspection, the transportation time may be 3-5 days longer than ordinary items.
4. Can I change the shipping address midway?

Toponedropshipping currently does not support changing the address midway.
5. What penalties will be imposed if timely delivery is not possible?

If orders are not delivered on time, merchants will receive applicable store management discounts.

03

1. Return process of goods?

If customers are not satisfied with the product, they can choose the return and refund service on the order page and send the package back to the designated address. After the platform receives the package, the payment will be returned to the original account.
2. After sales standards and expiration date of the product?

The after-sales products on the Toponedropshipping platform apply only to issues not caused by customer damage, and the after-sales service is valid within 30 days from shipment.
3. How long does it usually take for refunds to arrive in the account?

Refunds are generally returned to the buyer's account within 24 hours after platform review.

04

1. Does Toponedropshipping support batch editing?

Toponedropshipping supports edits of products, and sellers can perform batch editing of products on the store management page.
2. How to connect stores from other platforms to Toponedropshipping?

Users can import store data from platforms such as Shopify and Woo on the beginner's guide page when logging into Toponedropshipping.
3. Does Toponedropshipping charge transaction fees?

Toponedropshipping does not charge any transaction fees to users.
4. What e-commerce platforms does Toponedropshipping support?

Currently, Toponedropshipping supports e-commerce platforms such as Shopify, WooCommerce.